The m.Care has been proven to be a useful solution for many different customer types. From hospitals to corporate wellness to research, all have found innovative ways to put the platform to use.
When we designed the m.Care system, one of the first things we recognized is that because of its appeal in multiple customer types, the terminology those customers use may not be the same. To make the platform more comfortable to use across the varying customer types, m.Care allows the customer to change the terminology in use to match that of the customer. These changes are done through the Terminology page on the Department notebook.
The above screen shot shows the department notebook with the terminology page selected (see the menu on the left). Once selected, the terms that can be overridden by the customer are presented in a list. Next to each term is the replacement term selected by the customer.
In m.Care, even the term “Department” is not the actual term. m.Care refers internally to the department as a “Laboratory”. In the above screen clip, the term laboratory has been mapped to the term department. What this does is tell m.Care that whenever you are going to use the word “Laboratory” instead substitute it out for the term “Department”.
If a term as defined in m.Care is OK with the customer, simply leaving the replacement term blank tells m.Care to use its internal term for the concept.
This screen is very simple to use… if you know what the terms are that are being mapped. The following provides an overview of these basic terms so that you can help the customer understand what the term is and how it is used in m.Care so that they can find a like term in their environment that means the same thing.
- Laboratory – A grouping mechanism that connects a set of care team members to their subject (patient) population.
- SOP – Standard Operating Procedure. If the lab/department uses protocols and assigns those protocols to the tasks being created, they may call those protocols “protocols” or “Standard Operating Procedures”. Note that m.Care allows for replacement of the term “Standard Operating Procedure” AND for the abbreviation.
- Subject – This is the individual receiving care from a care team in a lab/department. In a hospital, a subject is commonly renamed to “Patient”. In a school, a subject is a “Student”. In a research environment, a subject may very well be named a “Subject”. In corporate wellness, it may be the “Employee”
- Unique Identifier – Along with a name, m.Care requires that each subject be uniquely identified within the lab/department by some sort of code or number. In a hospital, this is usually the Medical Record Number. In a school, this may be a “Student ID”. In a corporate wellness set up, it may be the “Employee ID”. Note that Unique Identifier has abbreviations that can also be specified. In a hospital, a “Medical Record Number” is commonly referred to as an “MRN”
- Care Team – These are the folks providing care for the subjects in the department. Care Team is the common name in a hospital and in many other situations. The term though can be overridden as needed.
- League – A team can be connected to other teams by way of a “League”. This is an uncommonly used term currently in m.Care.
- Task – This is the unit of work that gets assigned to a care team member to perform typically for a subject. Some places may call this a “Procedure”. In a research institute you may hear of this being called an assay.
- Region/Location/Pool/Team/Other – m.Care allows the subjects to be grouped by these 5 terms. You can specify the names of the terms and the values. For example, maybe you don’t use “Regions” but instead group together your students by “School Districts”. You can fill out the list of school districts using the Subject Terminology tools and then change the term “Region” to “School District”. The same goes for any of the other terms. You can name them what you want and provide the selectable items for each category using the tools in m.Care
- Caregiver – This is the term used to connect a subject/patient with those folks outside of the department that are assisting in the care for the subject. For example, care givers may include family members, friends, clergy, etc. You can replace the term Caregiver if you’d like, but it is the industry standard term for those individuals and is commonly left as Caregiver.