In order to use the monitor, a user (care team member) is given a set of rights. These rights reflect the user’s ability to access various system applications and features within those applications.

When you invite a user to be part of your department’s care team, one of the things you select is that user’s privilege level when they access your department’s data. This privilege level is basically the number and the idea behind that number is that the higher the privilege the more powerful the user.

First, some terms, and then the following will detail out more about what these terms mean:

The department manager is like the security officer for your department

Privilege controls what applications a user may see

User classes control what features are made available within a monitor application

Department Manager

The highest privilege level in the system is the 8000 level, commonly called the department manager level. The department manager level has rights that allow that user to set up security within their department. Think of the 8000 level as the security administrator. If you have 8000 level rights to a department, you’ll be able to administrate security for the department, granting others access by sending them invitations, setting their privilege level and determining their user class. You’ll also be able to view their user profile.

Because the 8000 level has so much power, it should not be given to many people. Typically, this level is given to one, maybe two people within a department.

Still one level higher in the privilege level is the “Department Manager”. The department manager by definition must have an 8000 level privilege, but they also obtain additional powers, such as being able to delete a department, or renew a subscription. Only the one single listed department manager has these additional super powers and that department manager is selected on the main page of the department notebook.


The privilege level, as we said above, is assigned to a care team member and is a single number. This number is important… it lets the monitor decide whether or not a user has access to an application or a menu as defined by the department.

As an example, when you create a menu, you can assign a privilege level to that menu. For this example, let’s say it’s privilege level is assigned to be 5000. What this means is that any user whose privilege level is less than 5000 will not be able to see this menu. As such, menu’s become a method you can use to tailor the security of your department. You set up menus to have applications that you want to restrict access to and then you assign those menus appropriate privilege levels and users appropriate privilege levels to grant them access to the menu (which gives them access to the application displayed on the menu).

Think of privilege level as the tool you use to decide which of the monitor applications will be made available to members of your care team.

User Class

Whereas Privilege Level dictated which applications on the monitor someone may access, user class decides what features of those applications are available.

User classes have a name and then associated with that name are a bunch of options on how the various monitor applications should behave for people assigned to the class.

When you invite a new user to be a member of your department, you can optionally then assign them to a user class and let the user class restrict how they are able to access features of the monitor’s applications.

User classes have a LOT of options and give you a lot of control over what can be done on any given screen. Basically, you pick a screen and you decide what that screen should look like for people that are assigned to the user class. As an example, maybe you don’t want people to see the category feature of the subject application on the subject search screen. You can create a user class, assign your users to it, and remove that option from the screen, thereby blocking access to the feature for all members of the class.