Members are the people involved in providing care for the subjects associated with a department. In order for a person to become a member in a department, they must be invited to be a member and to be invited they must first have a user profile/account in m.Care.
Becoming a Member
If you are a brand-new user, the department manager can create your account and invite you to the department at the same time. If you already have an account in one department, and just need to join another department, that department manager can invite you using your existing account.
Both of these processes can be done by way of the “Team” application inside of the monitor (see below). This tool allows the department manager, or other designated user, to enroll team members, assign them the appropriate access, and deactivate members as needed
Adding a New Member
To add a brand-new member to the department, click on the “+” button in the top right corner. You will be presented with a member registration page. The items highlighted in yellow are required fields, according to the requirements set by your department.
The first few sections are used to create the user profile: Name, Date of Birth, Gender, Email, Address, National Language, and Phone Numbers.
Call By: Enter the user’s name as you want it to display for other care team members in the system. (i.e. First name, Last Initial, or a nickname, etc.)
National Language: Indicates the user’s primary language. At this time, it does not change anything for the user in the monitor.
User ID: Typically, this is the member’s email address. Click the paper icon to copy over the user’s email. Or click the pencil to generate a random ID.
Cell Phone Network: Used to send the user alert notifications via text
The next few sections are used to assign the user appropriate privileges and settings within the department.
Roles and Privileges
Privilege Level: Dictates which applications and menus are made available to the user when they begin to use the monitor. This is determined by the number value, not the privilege level name. For example, a user with the Privilege Level of 5000-Hospitalist will have the same applications and menus as a 5000-Navigator, as they both are at level 5000. But they may not have the same applications a 7800-Physician has access to.
User Class: Dictates the behavior of a monitor application. Assigning a user class to a user specifies how those applications behave for that user. For example, some users may need View Only access, where they can access information
Hide Patient Identifiers: Checking this box will cause the monitor to hide fields that are known to contain Private Health Information from this user. This might be turned on for an Information Technology specialist so they can get to those areas of the system that require their work without exposing any PHI.
Ancillary: Checking this box does not currently affect any user interfaces within the monitor. Rather, it is just an additional field that can be used in reports to help management with team organization tasks.
Support Staff: Checking this box does not currently affect any user interfaces within the monitor. Rather, it is just an additional field that can be used in reports to help management with team organization tasks.
Test Account: Checking this box will indicate that the account being created is only a test account, and not counted towards the number of care team members in the department. Therefore, it will not be included in the count for billing.
User Interface
Menu: Determines which menu the user should see as their default menu
Home Screen: Determines which screen the user sees when they first sign on to the monitor
Dashboard:Allows the department manager to indicate which dashboard should display by default for this user.
Subset Restrictions
Used to restrict the subject records this particular user will have access to within the monitor. They may be working in a particular area, at a particular hospital location, etc.
Restrict Search Criteria
When checked, the Restricted Search check box causes the new member to not be able to do any searches outside what is specified in the Default Subject Search Criteria definition. This is used to prohibit users from searching for patients in ways not supported by management.
Notification Methods
This section allows the department manager to determine how the user will receive notifications by the monitor for each severity level. Most commonly, this will be by Text Message or Email.
Visibility Options
Checking these boxes will make certain parts of the user’s profile visible to the subjects the user is working with; Work Phone, Cell Phone, Email Address.
Check the box Facetime with Subjects to allow the user to use Facetime to video chat with patients on iOS devices.
By default, a user is able to Accept Messages from subjects. Uncheck this box to prevent a subject from messaging this user.
Care Team Assignment
Select the appropriate Care Team, Role, and Shift the user will be assigned to.
External System Credentials
This field is not used internally by the monitor, but it is normally set to the EMR user ID of the user to make reports easier to match up with any EMR data.
Adding an Existing Member
If a user is already working in the system under a different department, you can invite them to join your department using their existing account. You will need to know the User ID (usually email address) of that user.
Within the Team applet, select the “Add Existing” icon in the top right corner. You will be presented with a screen similar to the one reviewed above, just without the demographic information. Complete the necessary fields (refer above) and click “Invite User”
The targeted user will receive an email notification that they have a new invitation. There is a link in the email directing them to their “Invitations” page where they will need to “Accept” the invitation to join the new department. Or, they can access this page within the monitor by clicking on their name at the top right of the monitor as shown below:
By clicking on the View Invitations link in this little window, the user will be able to accept any new invitations.
Inviting A Set of New Users
It is possible to invite more than one user at a time to join your department. The monitor has an import process that allows you to upload a spreadsheet of new users to automatically create members in your department. Follow these instructions to import users as members.