Please call (844)828-6498 for assistance.

You may try navigating to the https://www.lstathomeweb.com web site and using that web site in place of the app on your device.

The operating system on your device will automatically apply updates as necessary from the App Store. It is important that you NOT block updates to the application and allow those updates to proceed as soon as possible.

No, only one app per device is supported.

The application provides visual cues showing whether or not it is still transmitting. On iOS, for example, a “progress spinner” rotates on the screen during transmission.

If an error occurs in transmission, an error message is presented to you identifying the problem at hand.

Your care team is passed your vital signs immediately upon entry into the m.Care application. They are also notified if you happen to not provide your vital signs within the required amount of time. The care team may reach out to you if your vital signs are missing or late. They may also reach out to if medically necessary to discuss your vital sign readings.

No more than one person should ever use a single m.Care account.

It is possible, using the “Caregiver” feature of the application to allow a single user to watch over multiple patients from one device. If you are interested I the caregiver feature, please contact your care team.

The m.Care application is secure, but we highly recommend you use a non-trivial pass code for opening your phone, or your finger print or face data if available on your device. This will help protect you in the event your device is lost or stolen.

m.Care also recommends turning on the iOS “Find my” application to help you locate a lost device. If your device is lost, you can use iCloud to disable the device so that it can not be used when found.

The intent of the m.Care application is to connect your with your care team. Options selected by your care team for your use dictate the methods of communication available to you for connecting with your care team.

The m.Care app includes the following features for communication with your team, but not all may be available to you if your care team has chosen to not use the option:

1. Video Conferencing
2. Message Sending
3. Pictures and Video delivery
4. Journaling
5. Survey Results Reporting
6. Vital sign reporting

Much of the performance of the application is dictated by the quality of the internet signal you are receiving from your internet provider or your cellular network provider.

You can improve the speed of the application by attempting to locate to an area that has the strongest possible internet or cellular data signal.

First, please reach out to your care team and talk to them about your decision to stop using the app. The care team will walk you through the steps necessary to exit the program and will assist you with removing the app.

Your care team may request you send pictures to them concerning your health. They may also request that you provide them with your current location. If the care team does require these items from you, you should ensure that you grant the app access to these features for you to use.

Depending on your set up with your care team, you will either be able to enter your vital signs by tapping the appropriate vital sign card, or by tapping on a row within your “Today’s Plan” card.

You simply type in your measurement value in the “Value” field and then tap Save.

If you have forgotten your one time code for signing on to the application, please call (844) 828-6498 for assistance.

Normally, in the top right corner of the main page that you see when using the app, there is a picture or your name. If you see that picture, tap it. This will start the “Profile Applet”. From the profile applet, you can tap the “Options” button and tap “Reset password” action on the menu. The m.Care system will generate a new password and assign it to your account. There is no way for your to manually type in a password.

In some installations, clicking the logo graphic also may be set up to start the profile applet.

Still other installations turn on a “People” menu option in the top right corner of the display and clicking on “People” then the “My Profile” menu option will also take you to the Profile applet.

If the phone or tablet is an iOS device and supports iOS11.0 or better, then, yes the application should run on the device.

If the phone or tablet is an Android device running Android 5.0 or better, then the app should run on the device.

The Android device must support Android version 5.0 or better with 7.0 or better recommended.

No, but data services may apply.

No.

iOS 11.0 is required for those users using an Apple iOS based product. For Android, version 5 is supported, but 7.0 or better is recommended.

On your computer, instead of downloading software, simply use your web browser and navigate to https://www.lstathomeweb.com

m.Care

If you are using an iOS-based phone or table, go to the Apple AppStore and search for m.Care and click the download arrow to begin.

If you are using an Android based tablet or phone, go to the Google Play store, search for the m.Care application and download as normal

A redeem code is a 10 digit number that you can use to quickly sign on to the m.Care application. Your care team assigns redeem codes. Given this code, when signing on to the application, you tap “Redeem Code” and enter in the number to speed up signing on. The code may only be used one time.